Customer Service (or lack there of)
I'm considering my options regarding cable TV service and was trying to get a simple question answered: how much would Internet Only cost me? On the Cox website, everytime I select "Internet Only" I...
Forum Discussion
Hi, Tom. I'm really sorry for the confusion and I want to help. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We can have an account specialist contact you to assist. Thank you for your patience.
Thanks Chris,
I was looking for this email address on your website before I posted here, but could not find it. Can you point out to me where this contact info is on cox.com? Thank you
I apologize, Tom. As far as I am aware, Cox.Help@cox.com is not listed on our website; however, the cox.com belong exclusively to Cox. Conversely, you can reach out to us via telephone at 800 234 3993. I hope this helps.
That begs the question, why isn't that email on Cox's site anywhere? Afraid of the influx of emails?
