Customer Service lied and to did the tech
Our internet went out during our last big storm in Edmond. My son and I were trying to get our router to work. We have a desk top computer so we have a router that is about 10 years old. My husband c...
Forum Discussion
This price would be your previous bill...before the Panoramic.
$56 is a good price. I think the "lock in" is you have a "grandfathered" Internet price. You probably had 100 Mbps at one time, Cox eliminated this plan, upgraded you to 150 Mpbs and "grandfathered" your price to your original 100 Mbps plan.
However, a few years later, Cox restored the 100 Mbps plan. You still have the 150 plan.
If you cancel your telephone service, Cox would bust this grandfathered price and increase your cost to whatever the 150 Mbps plan costs per month.
If your today's bill is still $56, I'd keep the phone service. However, I would investigate why adding a Panoramic router to your account increased your cost $50? This is the current mystery.
If adding the Panoramic busted your grandfathered price, the $50 increase is probably the full price of the 150 Mbps plan and the rental fee for the Panoramic.
The term "grandfathered" was verbiage the customer service person used, she said we were "grandfathered in". The Panoramic did bust our grandfathered price.
So essentially the Tech giving us the Panoramic, pretty much ruined it for us?
Send an email to cox.help@cox.com with your full name and complete address.
Start from the beginning and ask "why did my bill increase $X?" A rental fee is not $50 per month.
Started the e-mail while you and I have been messaging 😃
Keep updating us.
Will do Bruce! You've been a totally awesome!
