Forum Discussion

Remster's avatar
Remster
New Contributor
3 years ago

Currently at the end of my rope, seeking help for long term connection issues

So I apologize for the long post, but I feel the need to explain my situation fully. I have been a Cox Customer for about 7 or 8 years now. In the past I've had no issues with my service, outside of ...
MRODEN's avatar
MRODEN
New Contributor

I'm also having issues with the connection. Internet (wifi) will just drop causing the modem to reboot. Been going on for 2 weeks, I replaced the router and modem even had someone from cox come out last weekend,  no issues for almost 2 days. Now the internet is cutting out again. Getting pretty frustrated at this point.

Allan's avatar
Allan
Moderator
3 years ago
@MRODEN, I am truly sorry to hear that you are experiencing this ongoing internet issue and I recommend sending us an email with your full name, address, and a brief description of the issue to cox.help@cox.com. -Allan, Cox Support Forums Moderator