Forum Discussion

Remster's avatar
Remster
New Contributor
3 years ago

Currently at the end of my rope, seeking help for long term connection issues

So I apologize for the long post, but I feel the need to explain my situation fully. I have been a Cox Customer for about 7 or 8 years now. In the past I've had no issues with my service, outside of ...
MRODEN's avatar
MRODEN
New Contributor
3 years ago

I'm also having issues with the connection. Internet (wifi) will just drop causing the modem to reboot. Been going on for 2 weeks, I replaced the router and modem even had someone from cox come out last weekend,  no issues for almost 2 days. Now the internet is cutting out again. Getting pretty frustrated at this point.

  • Allan's avatar
    Allan
    Moderator
    3 years ago
    @MRODEN, I am truly sorry to hear that you are experiencing this ongoing internet issue and I recommend sending us an email with your full name, address, and a brief description of the issue to cox.help@cox.com. -Allan, Cox Support Forums Moderator