Forum Discussion

seper8tor's avatar
seper8tor
New Contributor II
6 years ago

COX won't update customer provided modems after screwing up Gigablast speeds....

I have Gigablast service that is now suddenly topping out at 300mbps DL and 5mbps UL.  Up until last week I had full 1000mbps speed DL and 40mbps UL.  My modem is a Motorola MB8600.  Its obvious that...
OpenBSD's avatar
OpenBSD
Contributor II

I wonder if you pay for Cox Customer Care which is $10.00 a month that they've been pushing if your internet bandwidth will miraculously go up. Seems to fix Cox email problems.

KevinM2's avatar
KevinM2
Former Moderator
6 years ago
Hello, we value your feedback, as well as your continued devotion to our products and services. There is no correlation between a customer purchasing Cox Complete Care and their internet bandwidth. I have included a link with some additional information about the Cox Complete Care program.

www.cox.com/.../cox-complete-care.html

-Kevin M. Cox Support Forum Moderator