Forum Discussion
Any updates? Recently upgraded to gigablast from 300. Got a Netgear CM1000. Speeds capped right around 300 with a few above near 400 and a few low around 150. Tech came out, saw his meter check the line at 1.1 Gbps. Went and got the MB8600 thinking it was a firmware issue on the Netgear. Same issue. Right around 300. Checked connected to router and modem direct. No change. Using Surface Pro 4 with docking station that has gigabit port. I had more stable internet at 300 and a DOCSIS 3.0 modem.
- EricaW6 years agoFormer ModeratorHi HuskerHeaven,
I understand your visit and equipment change were very recent. If you would like we can arrange a follow up at your convenience. You may always email us using cox.help@cox.com.
-Erica
Cox Support Forums Moderator - OpenBSD6 years agoContributor II
I wonder if you pay for Cox Customer Care which is $10.00 a month that they've been pushing if your internet bandwidth will miraculously go up. Seems to fix Cox email problems.
- KevinM26 years agoFormer ModeratorHello, we value your feedback, as well as your continued devotion to our products and services. There is no correlation between a customer purchasing Cox Complete Care and their internet bandwidth. I have included a link with some additional information about the Cox Complete Care program.
www.cox.com/.../cox-complete-care.html
-Kevin M. Cox Support Forum Moderator
- Tanner6 years agoNew Contributor
I do have the same issued, Cox never fix my problem, i'm been with cox almost ten years, this year is very bad services? they're send the technicians to my home, the guy just replace slitter and he left he's say it's good to go. I told him you has to look inside my modem MB8600 see error, but he keep say it should be good now, but after he left the issue are the same? Then called motorola, they're swap my modem and are the same issue? also most my friends with cox has the same issued?
- StephanieA6 years agoFormer ModeratorTanner,
I apologize for the speed issues. Please log into your account on our website and run a speed test. Please let us know what speeds you get. Also, let us know if you are testing wired or wireless.
Stephanie A
Forum Support Moderator
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