Forum Discussion

seper8tor's avatar
seper8tor
New Contributor II
6 years ago

COX won't update customer provided modems after screwing up Gigablast speeds....

I have Gigablast service that is now suddenly topping out at 300mbps DL and 5mbps UL.  Up until last week I had full 1000mbps speed DL and 40mbps UL.  My modem is a Motorola MB8600.  Its obvious that...
BrianM's avatar
BrianM
Moderator
Seper8tor, I am showing that you actually have the latest firmware that we have available, 8600-18.2.9. I apologize for any misinformation, but Cox would be the only one capable of upgrading your firmware this is typically done automatically during the overnight hours or can be done manually through a tier 2 representative over the phone as long as a specific firmware is available for use on our network. Forum moderators have access to upgrade firmware as well. I'm not sure when this would have been updated as I cannot see any information on your modem logs currently, it may have just been completed recently and you may want to test it again to see if anything has changed.

Brian
Cox Support Forum Moderator
seper8tor's avatar
seper8tor
New Contributor II
6 years ago

Brian, thank you for your response.  I checked this morning and you are correct.  The update has been pushed to my modem sometime in the last 24 hours as I now see I am on 8600-18.2.9  Unfortunately, my speedcheck still indicates that I am topping at 300mbps despite being on the Gigablast plan.  The mb8600 is a COX certified modem according to your website.  Is there some sort of configuration issue on your end that would be limiting me to this speed?  My speedtest corresponds to the speeds I was receiving prior to upgrading to GIgablast 1 year ago which makes me think something has changed on COX's end.  One week ago I did not have this issue.