Forum Discussion

monkeypants's avatar
monkeypants
New Contributor II
4 years ago

Cox: Unusually high data usage on your Cox unlimited Internet account. Action required before service is impacted...

I've gotten a couple voice calls and a text informing me my data usage is usually high. I'm feeling kinda violated having to explain to Cox my data usage. The only thing that changed over the las...
monkeypants's avatar
monkeypants
New Contributor II
4 years ago

Unfortunately not, on the second voicemail the person left information that I had done a chat with a service rep, which I had done, via chat the service rep said to ignore the calls.  But on the second voicemail the rep said the person I chatted with was not properly informed.

bearone2's avatar
bearone2
Contributor III
4 years ago

left hand doesn't know what the right hand's doing!!

fwiw, i've been with cox a long time, have never gotten any text messages/calls about going over limits of data package.

perhaps there's a way to setup alerts about usage, i'm not familiar with.