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monkeypants's avatar
monkeypants
New Contributor II
4 years ago

Cox: Unusually high data usage on your Cox unlimited Internet account. Action required before service is impacted...

I've gotten a couple voice calls and a text informing me my data usage is usually high. I'm feeling kinda violated having to explain to Cox my data usage. The only thing that changed over the las...
  • monkeypants's avatar
    monkeypants
    New Contributor II
    4 years ago
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    Unfortunately not, on the second voicemail the person left information that I had done a chat with a service rep, which I had done, via chat the service rep said to ignore the calls.  But on the second voicemail the rep said the person I chatted with was not properly informed.

    • bearone2's avatar
      bearone2
      Contributor III
      4 years ago
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      left hand doesn't know what the right hand's doing!!

      fwiw, i've been with cox a long time, have never gotten any text messages/calls about going over limits of data package.

      perhaps there's a way to setup alerts about usage, i'm not familiar with.