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ruizdsma's avatar
ruizdsma
New Contributor
30 days ago

Cox Technician Visit was promised for free but additional service to bill of $100

I contacted customer service to request that someone restart my modem (which was already in my home) because we couldn't restart it over the phone.  Since I believed it was their responsibility to he...
JulianN's avatar
JulianN
Moderator
30 days ago

Hello, I am very sorry you’ve not had the best experience with Cox. I understand how important communication is. Especially when there're unexpected charges. We value your business, and we would be happy to help. Please email us your “full” name, “complete” address, Cox pin and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!