Cox Support Chat
Live Chat could really use some upgrading. I have a vacation home in AZ and visit a few months a year - start and stop, no contract, internet service each visit for several years. Recently stopped se...
Forum Discussion
Are you sure you were in a chat session with a person? Cox chat (Oliver) is usually a bot unless you type Live Agent. Either way, your best chance at help is to contact cox.help@cox.com.
Of course it was live - wouldn't have been able to stop service with bot (Oliver).
I hear even the "live agents" are sometimes outsourced or at least not very good at their jobs. Calling can be a pain too having to deal with Tier 1 who are more focused on upselling you(because their management pressures them to do so) then they are in helping. +1 for emailing Cox.
The first level is outsourced, the next level is CAG, that's who I would deal with, since they are technically trained and know how to help people.
