Forum Discussion

jonathonjoseph's avatar
jonathonjoseph
Contributor
5 years ago

Cox stating network overloaded, Scottsdale/Phoenix Arizona

Wanting to check if anyone living in Scottsdale or Phoenix Arizona is having packet loss and line jitter issues like I am having. After about a week of playing around on the phone with tier 1 tech su...
p_pham's avatar
p_pham
New Contributor III
5 years ago

just report it to the FCC.  these guys at the top (managers/supervisors) are vultures.  they need a push from outside force to make them spit out the truth and compensate for our hard earn money.  we pay a hefty price for a service and when that service cannot be delivered then we, as customers, should be compensated.  Those who do not complain or seek out the problem with them are just getting their money eaten up by these vultures.  I am getting 10 Mbps most of the time when I pay for 150Mbps.  Can't even work from home or do anything else when it fluctuates like that.


FCC link:  https://consumercomplaints.fcc.gov/hc/en-us?return_to=%2Fhc%2Frequests

  • mkapos's avatar
    mkapos
    New Contributor II
    5 years ago

    I'm entering one now!

  • elliwigy's avatar
    elliwigy
    New Contributor III
    5 years ago

    It's often difficult to win against big corps especially here in AZ.

    I can see them saying if you weren't satisfied with their services then you could have left and found a new provider.

  • bryce_clifford3's avatar
    bryce_clifford3
    New Contributor III
    5 years ago

    Reported earlier this week. cox called today from a corporate office and have another tech coming out to my house tonight (already scheduled. second time this week) because apparently i have to urger this person to make a maintenance ticket to check the actual node.

    • elliwigy's avatar
      elliwigy
      New Contributor III
      5 years ago

      lol worst experience i had with tech was actually centurylink (never again will i have centurylink)... internet was basically non existent.. like 1mbps up/dn and crazy ping/latency.. i checked everything inside tried other hardware ran all the tests etc etc before calling in.. then they argued with me for weeks saying it was in house issue but i refused to let them in cuz they were going to charge me for in house visits from tech like 100+ each visit lol

      finally they agreed no fees.

      1st tech came in then said he was going to his ttyck to get something and left instead..

      1. 2nd one came and spent awhile in the house testimg various stuff. i told him i tested everything and he agreed, couldnt find anything himself then says he hasan idea but had to run to his truck.. also left n never came back lol..
      2. 3rd tech came out.. i was telling him like i been saying a month its an outside line or something.. he webt outside for a while then came back and tested the data then tried to tell me it was fixed when there was literally no improvement lol.. he tried leaving but i toldhim bout prior techs and said i didnt want him leaving until he figures out the problem.. he said ok.. he said he was going to check the line again then he left n dissappearedl maoo.. this time tho he ended up leaving 100's of dollars of equipment in my house. i called care and told them wat happened.
      3.  she couldnt believe it.. she was bout to put meon hold to callthe tech to pick up his stuff but i told herno, hes not allowed back here.. i tod her i would give it to the next tech if he fixes it haha

      4th tech now.. cool guy.. climbed up the telephone pole n the whole thing was trashed from the weather.. relkaced a few wires or w.e and viola, 30mins was fixed.

      i woulda fixed my darn self but anything outside of the home is their responsibilty and i didnt want to be liable for anything.