just report it to the FCC. these guys at the top (managers/supervisors) are vultures. they need a push from outside force to make them spit out the truth and compensate for our hard earn money. we pay a hefty price for a service and when that service cannot be delivered then we, as customers, should be compensated. Those who do not complain or seek out the problem with them are just getting their money eaten up by these vultures. I am getting 10 Mbps most of the time when I pay for 150Mbps. Can't even work from home or do anything else when it fluctuates like that.
FCC link: https://consumercomplaints.fcc.gov/hc/en-us?return_to=%2Fhc%2Frequests
I'm entering one now!
It's often difficult to win against big corps especially here in AZ.
I can see them saying if you weren't satisfied with their services then you could have left and found a new provider.
Reported earlier this week. cox called today from a corporate office and have another tech coming out to my house tonight (already scheduled. second time this week) because apparently i have to urger this person to make a maintenance ticket to check the actual node.
lol worst experience i had with tech was actually centurylink (never again will i have centurylink)... internet was basically non existent.. like 1mbps up/dn and crazy ping/latency.. i checked everything inside tried other hardware ran all the tests etc etc before calling in.. then they argued with me for weeks saying it was in house issue but i refused to let them in cuz they were going to charge me for in house visits from tech like 100+ each visit lol
finally they agreed no fees.
1st tech came in then said he was going to his ttyck to get something and left instead..
4th tech now.. cool guy.. climbed up the telephone pole n the whole thing was trashed from the weather.. relkaced a few wires or w.e and viola, 30mins was fixed.
i woulda fixed my darn self but anything outside of the home is their responsibilty and i didnt want to be liable for anything.
