Cox Routing Seems Messed Up
Certain websites and services won't load. Youtube, Facebook, Netflix load fine. I try to get onto Discord (discordapp.com and the desktop program), Amazon, and Hulu and the websites never connect. I ...
Forum Discussion
I'm experiencing the identical problems since Friday evening in the 23462 zip code and contacted Cox support 3 times. Of course Cox said all 3 times there are no issues on their end and forced me to reboot modem, router and plug directly into the modem all with the same results of not working. Of course it's not on my end and is an issue with Cox.
Yesterday, 2 hours after the 2nd call to Cox support, there's a notice on Cox,com saying there are outages in my area with an estimated repair time of 7:06pm. Not 7pm but 7:06! Now why didn't support know that??? Around 5pm I receive a text from Cox saying your outage has been fixed. Still couldn't access the same websites so shut down and went out to dinner. Came back around 9pm, rebooted modem and router several times and a few of the websites could be accessed but others could not.
This morning call Cox again trying to get to Tier 2 support and the rep refuses making me do all the resets again knowing it's on Cox's end. If you want to know why people hate Cox it's this very reason. Other times I've been told the issue is on my end only to finally get to Tier 2 support after many attempts and the first thing Tier 2 says is "yes we are aware of the issue". If Tier 2 knows then why don't the reps on the front line know. It's beyond frustrating.
I want to know when this issue will be fixed and certainly Cox should credit my bill for all this frustration and not being able to access the internet websites of my choice!
Websites won't load as of now saying "The server at www.xyz is taking too long to respond. The connection has times out."
bestbuy.com
cvs.com
dockers.com
americanairlines.com
foxnews.com
facebook loads very slow
Yesterday additional sited wouldn't load.
downdetector.com
Thunderbird.com
thefederalist.com
washingtontimes.com
Also in 23462 and got someone on CoxHelp Twitter to ask for tracert and DNS info from me. It gives me some hope that they realize this is a bigger issue than they are letting us know. I do wish they'd be more communicative about this -- I feel like it's only good customer service to announce what's going on and what they're doing about it.
A tech came by and said he'd report this, and that he'd had several other calls with the same issue. Among the sites I cannot access at all:
discordapp.com
hulu.com
oldnavy.com
artstation.com
gumroad.com
patreon.com
trupanion.com
envato.com
Netflix and Instagram load extremely slowly over my Cox service, but are fine on my cellular data.
