Forum Discussion

james_moser's avatar
james_moser
New Contributor
4 years ago

COX Residential Internet in Las Vegas not reliable lately.

COX Residential Internet in Las Vegas has been unstable for weeks now since we first got a notice they were "upgrading" the network.  Before this the service was fairly reliable. Since then it has be...
Allan's avatar
Allan
Moderator
4 years ago
@James_moser, Outages and loss of service can certainly be frustrating and we can look into this issue for you. Please send us an email with your full name, address, and a brief description of the issue to cox.help@cox.com. Thanks. -Allan, Cox Support Forums Moderator.
james_moser's avatar
james_moser
New Contributor
4 years ago

This isn't a problem with My account/hardware.  The outages are frequent throughout the day and if they last long enough it would seem someone at COX decides they better post it as an outage.  There is one on the page right now that is suppose to be resolved by 3:08 PM.  If I could post the screen shot I would.

I'm tired of support treating it like its MY problem and not COX's... and pretending like there isn't some serious issue.  Unexpected things happen, I get it. I work in IT, but I also work from home and need reliable service and want someone to tell us what is actually going on and when we are going to get it back!