Its up and down again this morning... and no outage report....
Oh look at that... they finally show an outage again in my area... 2 days in a row. Contacted support and they keep insisting it must b a problem with my router, or modem, or how many devices I had or how they were connected... give me a break.
Will someone from COX just say what the hell is going on??? It all started when they "Upgraded" our network with a planned outage. Well they need to either tell us what is going on, or "downgrade" it again.
This isn't a problem with My account/hardware. The outages are frequent throughout the day and if they last long enough it would seem someone at COX decides they better post it as an outage. There is one on the page right now that is suppose to be resolved by 3:08 PM. If I could post the screen shot I would.
I'm tired of support treating it like its MY problem and not COX's... and pretending like there isn't some serious issue. Unexpected things happen, I get it. I work in IT, but I also work from home and need reliable service and want someone to tell us what is actually going on and when we are going to get it back!
I scheduled a technician for tomorrow already just so they can come out and check on everything... don't know how thats going to resolve outages posted on COX's site, but okay. "24/7 Phone Support"... yeah right.. I had to do it all through an online chat after being asked questions like "how old is your modem", and "How many devices do you have"....
James the same bs is happening in Phoenix literally all of June I had at least a six to eight hour outage once a week at minimum and Thais ENTIRE week M-F everyday for about $85 wages lost at least daily i wfh as well and I have exhausted all my vacation time and pto to cover these outages and get the same ** no answer response
