Forum Discussion

coxcommy's avatar
coxcommy
New Contributor III
6 years ago

Cox Premier now you're streaming at 150 Mbps except your not

Cox e-mailed us about increasing Premier to 150 Mbps. Reset the modem twice but not consistently seeing the new speeds. We're seeing 80-90 Mbps down and 8-9 Mbps down even when hardwired to the modem...
makemyinternetf's avatar
makemyinternetf
New Contributor
6 years ago

I have the same issue. Saw the email, reset my modem, ran a speed test and saw no difference

  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
    @makemyinternetfaster Hello, were you on a wireless connection or hard-wired connection when running this speed test? For optimal results, we recommend performing a speed test on a hard-wired connection, preferably using the Cox Internet Speed test tool, http://bit.ly/2VsdGbX. What speeds are you receiving? If you need additional assistance, please feel free to reach out to us at cox.help@cox.com, we're here to help. -Kevin M. Cox Support Forum Moderator