Forum Discussion

24_Year_Cox_Cus's avatar
24_Year_Cox_Cus
New Contributor
3 years ago

Cox personel just cut my Coax cable in half and rerouted it to a house 2 lots down from my own. I would like to cancel Cox.com but, apparently, they don't allow that option online.

Cox personel just cut my Coax cable in half and rerouted it to a house 2 lots down from my own. I called them within an hour of the incident but, they said they would deal with it the following day(I...
  • 24_Year_Cox_Cus's avatar
    24_Year_Cox_Cus
    3 years ago

    Thanks Bruce.

    But, I am a dedicated(since 1990's) user of "my own equipment with Cox" ( I upgraded my hardware again in 2021 ).

    Every interaction with Cox Cable "always" involves an aggresive attempt to up$ell you  ( ie: spend more for "their benefit" / "not yours" ).

    Profit! Despite the fact you called to complain about their lack of consistant services. Be Smart. Realize the facts. Just sayin, Cox is "definately" a monoply in Wichita, KS. I'm one of many older people that have to pay their premiums regardless of my fixed income. TMobile is only slightly slower and I see peeps of Verison looking good for us older internet users. In closing, I can watch a Youtube or Neflix video without "lag" and without Cox.com

Bruce's avatar
Bruce
Honored Contributor III

If you have Cox-issued equipment (cable-box, DOCSIS, telephone modem, remotes, etc), you'll need to return it to Cox.  So, if you have a Solution Store nearby, you can not only return the equipment but cancel your service at the same time.

24_Year_Cox_Cus's avatar
24_Year_Cox_Cus
New Contributor
3 years ago

Thanks Bruce.

But, I am a dedicated(since 1990's) user of "my own equipment with Cox" ( I upgraded my hardware again in 2021 ).

Every interaction with Cox Cable "always" involves an aggresive attempt to up$ell you  ( ie: spend more for "their benefit" / "not yours" ).

Profit! Despite the fact you called to complain about their lack of consistant services. Be Smart. Realize the facts. Just sayin, Cox is "definately" a monoply in Wichita, KS. I'm one of many older people that have to pay their premiums regardless of my fixed income. TMobile is only slightly slower and I see peeps of Verison looking good for us older internet users. In closing, I can watch a Youtube or Neflix video without "lag" and without Cox.com

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    3 years ago
    @24_Year_Cox_Customer

    We value your tenure with our family and are here to assist you. I apologize for the frustration you’ve been experiencing with your Cox services and I want to help. If you can email your full name and the street address on your Cox account, I’ll be happy to investigate. We certainly do not want to lose you as a customer, and I'd love the opportunity to change your mind about us!

    Jonathan J
    Cox Moderator
  • Bruce's avatar
    Bruce
    Honored Contributor III
    3 years ago

    If you don't have a cable-box or telephone modem, you can call to cancel...but be prepared for their pandering "loyalty" pitch.  However, something tells me it'll be a futile effort on their part.