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Ted_Breslin's avatar
Ted_Breslin
New Contributor
6 years ago

Cox Panoramic Wifi Modem and OrbitHyve Wifi sprinkler controller and Sensi Wifi thermostat controller

I recently rented a Cox Panoramic Wifi modem and three Pods. They all work just great throughout the entire house. That is the good news.

Prior to getting Panoramic modem, I used a Cox Arris Model TM3402A connected to a Belkin N750 router. I was able to connect both my OrbitHyve Wifi sprinkler system and my Sensi Wifi Thermostat controller to my router and control them from my Android smartphone.

Now, I cannot connect to either the sprinkler nor the thermostat.

Has anyone else encountered a similar problem and if so how did you overcome it. Neither device was cheap and I do not care to lose the convenience of being able to program both from my phone at my leisure.

I have spoken to the Support people at both device vendors. No help there.

Thanks in advance.

connection issues
panoramic modemrouter
radio
  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
    Hi Ted, I understand this can be frustrating to deal with, and we apologize for the experience. Here's some information on ways to improve your in-home WiFi network, http://bit.ly/2UZZff1. Additionally, here's some more information regarding the Panoramic WiFi App and pods, http://bit.ly/2Mbk9Tq. You may be experiencing signal issues as well, so please make sure all connections are free of damage and securely fastened. If you need further assistance, please don't hesitate to email us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator