Please email my team with your request at cox.help@cox.com so we can obtain account details and review further.
I, finally exchange the Cox Panoramic Gateway (PW8) to another one and the WIFI issue is resolved. The WIFI connection is working with the network configuration remains the same - Cox modem/router at downstair and two Cox WIFI pods at upstair. Happy to see "Wi-Fi 6E Mode" automatic and "Private Wi_Fi Address" fixed are shown on iPhone 15 Pro Max. This is what I expect to; therefore; WIFI connection is OK around the house.
Anyway, another question is all three WIFI bands (2.4, 5 and 6 Ghz) are shown on the router itself (192.168.0.1); but, not in my Cox account. Why ? Thought, the iPhone shows "Wi-Fi 6E Mode" meaning 6 Ghz is utilized.
