Cox not updating firmware on router/modem
Cox is not pushing out the latest firmware to my router/modem and then wants to up charge me to fix it. I bought a brand new router/modem approved by cox and cox had to help set it up. I asked to mak...
Forum Discussion
It seems very unfortunate--and very unnecessary--that one should have to "jump through hoops" like this, simply to keep their modem-router's firmware kept up-to-date. The NETGEAR C7000v2 (AC1900) modem-router has already been certified as compatible with Cox's network; therefore, why is a simple firmware update so difficult to manage? As far as I can tell, the firmware update primarily updates the interoperability between the C7000v2 and NETGEAR's Genie and/or Nighthawk modem-router management apps. And if one customer is able to get the firmware pushed to their equipment, it also seems to me that we ALL should have our equipment updated, and the sooner, the better. Cox, please update our firmware, ASAP. Sorry to rant, but...end of rant. (signed, a concerned C7000v2 AC1900 owner and pretty doggone loyal Cox customer, off-and-on, since 2005)
Hello Saguche II
I can definitely understand wanting to stay up-to-date on your firmware version. Cox has to test the versions of each firmware update for all models, and once we have tested the version to make sure that it works on our network, we will do a mass push. That does not guarantee that you will have the newest version, just the one that we know works on our network at the preset time. Thanks for your concern, let us know if you need any further assistance.
Ben S.
Cox Support Moderator
