Forum Discussion

sss's avatar
sss
New Contributor II
5 years ago

Cox not updating firmware on router/modem

Cox is not pushing out the latest firmware to my router/modem and then wants to up charge me to fix it. I bought a brand new router/modem approved by cox and cox had to help set it up. I asked to mak...
CrystalS's avatar
CrystalS
Former Moderator
Hello,

This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

Crystal
Cox Support Forum Moderator
sss's avatar
sss
New Contributor II
5 years ago

I have sent this link to you in facebook messenger with requested information

  • sss's avatar
    sss
    New Contributor II
    5 years ago

    Fixed! If you want something fixed apparently post here because text and calling gets you a tier 1 support that is not helpful! FB Message back and forth with Cox fixed and updated!