Forum Discussion

sss's avatar
sss
New Contributor II
5 years ago

Cox not updating firmware on router/modem

Cox is not pushing out the latest firmware to my router/modem and then wants to up charge me to fix it. I bought a brand new router/modem approved by cox and cox had to help set it up. I asked to mak...
sss's avatar
sss
New Contributor II
5 years ago

techsupport tells me they do not have access that I must subscribe to Cox Complete Care to resolve an issue/service I am already paying for..

how about letting me update my own firmare

  • CrystalS's avatar
    CrystalS
    Former Moderator
    5 years ago
    Hello,

    This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

    Crystal
    Cox Support Forum Moderator
    • sss's avatar
      sss
      New Contributor II
      5 years ago

      I have sent this link to you in facebook messenger with requested information

      • sss's avatar
        sss
        New Contributor II
        5 years ago

        Fixed! If you want something fixed apparently post here because text and calling gets you a tier 1 support that is not helpful! FB Message back and forth with Cox fixed and updated!