Well as I wrote above, it looks like the restriction on incoming messages from the Microsoft email providers ended for me sometime mid-day Thursday. I don't know if that was also the case for my friends that reported the problem to me. (Because they knew I had the patience to dig through Cox's non-support until I got an answer.)
What IS the status? Contact your Email Admins and tell us:
1) when the restriction on incoming messages from Microsoft began.
2) When it ended.
3) Why they weren't more pro-active about informing we customers about it.
4) Whether they will be pro-active about telling us if this ever happens again.
I think these are reasonable questions to ask. I pay Cox about $200 a month for services and I expect better.
Thank you
Lisa, maybe you wouldn't have known about this beforehand, but this restriction lasted for over a week. There was no notice posted about it, and most of your support employees were not informed... so you couldn't inform your customers. This is unacceptable. Tier 1 phone reps were absolutely clueless.
And I dare say that your Email admins were NOT working to resolve this as quickly as possible. I was seeing the restriction for over a week. Perhaps it was lifted only after I complained about it, but who knows.
Lastly, Twitter and Facebook are not valid support options. I pay for phone support, I expect the phone support reps to know what they need to know. Cox really dropped the ball in this case.
