Forum Discussion

Arobadope's avatar
Arobadope
New Contributor II
2 years ago

Cox Not Allowing 3rd Modem to Connect?

Hello, I recently just started with Cox and for some reason my modem has not been able to connect to their service. At first I was using a Netgear CM700 that would signal having the upstream and...
connection issues
modem connectivity
modem issues
modems
  • WiderMouthOpen's avatar
    WiderMouthOpen
    2 years ago

    That means the modem isn't provisioned. I bet the gateway is still activated. Send a email to cox.help@cox.com with your account info and a link to this post asking them to provision your SB6190 for data. This is similar to this thread where the user had 2 devices on their account.

  • WiderMouthOpen's avatar
    WiderMouthOpen
    2 years ago

    Maybe they need to do a "full reprovision" where I think they take the modem off the account then add it back on. Either way, if you are getting a 172.x.x.x IP you are locked in the self registration system walled garden. This gives you a connection to Cox's network, but not the internet in general. That's why all the lights look normal on the modem and router.

Arobadope's avatar
Arobadope
New Contributor II

No, the tech left the Panoramic with me. Yes, I have tried resetting multiple times, just keeps coming back with an error.

Bruce's avatar
Bruce
Honored Contributor III
2 years ago

If the tech left the Panoramic with you, why'd the tech recommend a modem?  The Panoramic is a combo modem-router.

You can't add or change your modem via the webpage.  This link is only to upgrade your plan.  It's a sales pitch.  The link beneath it, however, would allow you to reset this device.

After clicking Reset on your account...with your Arris connected...does your Arris reboot?

  • Arobadope's avatar
    Arobadope
    New Contributor II
    2 years ago

    He left me with the Pano because the other modem I have (the Netgear) was not working and I did not have the Arris at the time. The Pano allowed me to get hooked up to the internet in the meantime. I bought the Arris and have been trying to connect it since. Whenever the Pano is connected, everything works fine, I connect the Arris and everything bjorks out despite all readings supposedly being good. For whatever reason, Cox's connection is just not getting through to the modem, despite my wifi router having all green showing it is connected and reading the modem's signals.

    • Bruce's avatar
      Bruce
      Honored Contributor III
      2 years ago
      I connect the Arris

      I'm not insulting your intelligence...but to what are you connecting the Arris?