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Linh's avatar
Linh
New Contributor

Cox modem running hot

Yesterday I got a new Cox modem. It runs very hot -  much hotter than the previous Motorola modem.

I just want to note it here because I am sure other customers are having the same issue. Cox engineering or purchasing department should pay attention as they acquire new modems. Thank you.

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  • Allan's avatar
    Allan
    Moderator
    Hello. If the modem is running hot to the touch, I recommend taking the modem back to the Cox retail store and getting a new one. -Allan, Cox Support Forums Moderator.