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JimP321's avatar
JimP321
New Contributor II
4 months ago

COX INTERNET PROBLEMATIC

The internet has been randomly down on a daily basis for the last month. And, in Cox fashion, they do it in the middle of the day rather than schedule the work late at night when less people are online. Supposed to send a text - they don’t. But they will take your money. And you have to call in to get a credit. The customer service guidelines are designed to waste your time so it becomes tedious. PERHAPS IF EVERYONE CALLS IN THEY WILL IMPROVE THEIR SERVICE. 

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  • Hello. I am sorry to hear that you have had trouble with your service on a daily basis. We would like to investigate this further. When you have a moment, can you please email cox.help@cox.com with name, address, and link to forum thread. You can also reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com