Cox internet bill keeps increasing!
After about a year, my bill went up $20 without any notifications. I called customer service and said that my promo discount has ended. The representative I spoke to applied a new discount and said t...
Forum Discussion
I had a similar experience recently that was corrected by contacting Cox again and providing the date and time of my original call. The second Cox representative reviewed documentation created during the first call and corrected my bill to what had been agreed upon at that time. You should contact Cox again and provide them as much information as you have about your first call when you were told your bill will go up $5. If that proves unsuccessful, ask Cox to review the recording of your original call. You should have received an email confirmation of your new order. Email that order confirmation to cox.help@cox,com as evidence of the agreement you made.
