Forum Discussion

Cawks's avatar
Cawks
New Contributor
6 years ago

Cox Gigablast, Subpar Speeds - I'm sure this is a common issue.

I've perused numerous old, current, and recent posts throughout different forums looking for a viable solution to my issue. Over the past few years I've used Cox for internet. At my previous address ...
KevinM2's avatar
KevinM2
Former Moderator
Hello, we're sorry to learn that you're experiencing slower than normal speeds with our service. I'm including a link which may provide some additional insight on how to achieve Gigablast speeds:

www.cox.com/.../achieving-gigablast-speeds.html

Your modem levels do appear to be quite healthy, and I am not detecting any packet loss at this time. I recommend also clearing the cookies/cache off of your web browser and restarting your PC or laptop. If this issue does not resolve, our best course of action would be to send out a service technician. If this interests you, please reach out to us at cox.help@cox.com, Facebook or Twitter. -Kevin M. Cox Support Forum Moderator
Cawks's avatar
Cawks
New Contributor
6 years ago

Hey Kevin,

Thanks for the response! Actually it appears that my speeds are now closer to what I expected. I'm not sure what's changed, but I'm getting what I would expect as of today -- thanks for the help!

  • PGriffin's avatar
    PGriffin
    New Contributor III
    6 years ago

    It would be nice to understand how your issue was fixed.

    I am in the exact same situation - Gigablast with Panoramic Wifi gateway, wired ethernet connection, speeds max out at about 300-350 Mbps. One technician came, tested and left - made no difference. Now waiting for another technician to stop by...