I wish the email worked as well as Cox billing. They're good at raising prices and providing subpar service. This email works sometimes, a real pain in the ****!
Trb,
Please provide more info regarding the problem you are having. Are you seeing a particular message? How do you check your email? If using a third party client please provide the software version and information on the device you are using. Please visit www.cox.com/secureemail where the guided help will step you through checking each setting on all of your devices.