Hi CherylD. Email service through Cox was at no charge and was a perk for having internet service with us. Cox decided to entrust an email provider such as Yahoo. To ensure the best email experience possible for our customers, we have decided to transition the email service and support of your cox.net email to Yahoo Mail. This transition lets you keep your email address, messages, folders, calendar, and contacts. After the move, Yahoo Mail will become your email provider and Cox will no longer manage or support your email services. There is no cost to continue to use the cox.net email address we are transitioning to Yahoo Mail. Yahoo Mail will help you stay connected by protecting your inbox with robust convenient security options including the following features:
Lisa, Cox Support Forums Moderator
You may call email a perk, but I call it part of my service that I established and have been paying for 20+ years. And you don't address the fact that there is no support from Yahoo for problems(like my missing email content) unless a person has a paid Yahoo account(at least when Cox maintained our email accounts, we were to get support for email problems). Plus, as someone else mentioned in this thread, Cox should be saving a lot of money now that they no longer need the equipment/personnel to maintain the email servers.
The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. If you are having an issue with your services, please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator
