Anyone else having serious problems using Cox email today? I am trying to send emails but when I go to start a new email it takes a minute until it loads and by that time the server time is out. In fact, nothing seems to be working right using a Cox website for email! Nothing has worked right since the last update!
NicholeC, I hope you can get this fixed, as this is messing up my business! I'm not getting any e-mails today at all!
Hi Mommapenny,
While I wasn't able to duplicate the error you received, I did have some latency. I'll get this reported. I apologize for the trouble. Thank you for letting us know.
I also just realize that I'm not getting my emails by having my husband send me a test email and it has never arrived and usually get a lot of emails by this time of the day and I have not gotten anything new in hours
I apologize for the trouble. I've escalated this issue so we can investigate further.
This is still a big problem - I have people asking why I'm not responding and after spending hours on this ... guess what it's still not resolved. Where are my missing messages? Not on server
Hello, I am very sorry you have not had the best experience with Cox. I know I would be frustrated as well if my email was not working consistent or losing my emails. We value your business, and I would be happy to help. Please email us your full name, complete address and Cox pin. We can then look into this matter. Thank you!
I'm not receiving emails either! This is really messing up my business. This is really bad!!!
Same here. Now can't send or receive email on all accounts.
Experiencing problems on all of my Cox email addresses not receiving.
It appears the mail server is having issues. I am noticing issues using my various mail clients on several computers. I normally give it a few hours before reporting it, because it MAY be that the servers are being worked on.
I called Cox and have a ticket in thinking it was just me. Sounds like it's not just me. I thought I wasn't getting e mails at all but it seems like what is happening might be that's it's taking hours to get them. ...I do seem to be able to send e mail. Either way , this is a serious hardship. I don't want to go through the weekend not getting e mails or having to wait hours for them
Agreed, Cox should spend a bit more money and have the Email provider utilize current network fail-over technologies. In this day and age it is unacceptable....but Cox's response has always been, "Well you are getting the email capability for Free"....Well thats bull-**bleep** with the money we pay for the internet and Tv service.
I've been having Cox email problems ever since they "upgraded" the system a couple months ago. Now it's getting worse. Sending an email takes forever. Moving an email to a file takes forever. Forwarding an email takes forever. A person can't do business this way. It'll be time to move to a gmail account soon.
Yes, I too am having issues trying to send emails. I am having the issue both when using my laptop and my phone. The error message I get indicates some kind of server problem. This has been going on since 0700 this morning.
Hello All,
We are aware of an email issue that is causing delays in receiving and delays in sending emails. Our email team is investigating the issue and diligently working toward a resolution. I am sorry for the impact that this has had. We will continue to work to get this resolved as soon as possible.
I there anywhere we can go for updates? We have 2 emails we use for Hotel business. Thanks
Can't send and email. Earlier it said 'IMAP SERVER REFUSES TO INPUT ONE OR MORE EMAILS'
