Forum Discussion

Major_Steve's avatar
Major_Steve
New Contributor II
6 years ago

Cox Disables SSL and Now iPhone Users cannot use Mail app

I have been a Cox customer for 16 years.  I have had an iPhone for 11 of those years. iPhone Mail has always worked.  On April 24, 2019, Cox updated their email servers to make it more secure.  It is...
KevinM2's avatar
KevinM2
Former Moderator
Hi Major Steve, Cox is working to improve our email security to better protect our customers' personal information, and also to align with current industry standards for using third-party email clients. Are you able to send and receive emails on myemail.cox.net? If so, we would recommend changing your password, http://bit.ly/2KOrZnd. Once the password is changed, please make sure this new password is reflected in the incoming, as well as the outgoing settings. Here is a list of the accepted server port settings, http://bit.ly/2KGsVKh.

If you are continuing to have issues, we would recommend contacting Apple Support:

800-275-2273
www.apple.com

-Kevin M. Cox Support Forum Moderator
Major_Steve's avatar
Major_Steve
New Contributor II
6 years ago

This not a password issue!  This is a Cox Server issue.  Apple will never change their products, UNLESS Cox works with them. Will that ever happen?

  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
    Hi Major Steve, please ensure you are using TSL Security Encryption 1.0 or higher. Cox no longer supports sending email through email clients using SSL security encryption version 3.0 or older. -Kevin M. Cox Support Forum Moderator