Forum Discussion

Vik's avatar
New Contributor
4 years ago

COX connection issues to AWS and video calls

I have been using cox for the past few months and I'm struggling connecting to AWS services/instances unless I use a VPN and also none of the video calls applications are working . it is a terrible experience . 

8 Replies

  • CrystalS's avatar
    Former Moderator
    Hello Vik,

    This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at Provide us the name on the account with the complete service address with a link to this thread so we can get started. Please keep in mind that we don't support VPNs, but we will definitely investigate the signal you are receiving.

    Crystal S. Cox Support Forum Moderator
    • CurtB's avatar
      Valued Contributor III

      The most widely accepted acronym for AWS is Amazon Web Services.  Highlight AWS and right click.  You should see an Internet search for "AWS" in the menu.