Cox 500 Mbps now only 189 Mbps
Have 500 Mbps internet service, normally getting 550 Mbps, now only getting 189 Mbps' Cox reset modem and checked service. Said all is good even had ZERO packets lost. That's a 1st for my service ev...
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If they made repairs in your "AUDIT" box, the box is actually not Cox's responsibility to repair, it's yours. They are responsible for the cable up TO the box, after that is the Homeowner's responsibility. The splitters/barrel connectors are easy to replace yourself.
True. Maybe I didn't make it clear. He 1st checked the signal coming out my modem box port and it was bad, so he said it was my modem. He never checked the signal at the cable end feeding the modem nor their Cox installed interior wall cable connection. He did pull my cable off, remove Cox's connection as it was corroded. The proceeded outside to do "maintenance" which I am not responsible for. Then he left and said nothing. I turned on my PC and had full speed internet. Yea, it was one of two or both Cox issues they charged me for. He spent most his time on his cell phone talking to his buddy telling him how to get a job a Cox.
Again, unless that cable connection was at the green Cox Box out in the yard, or someplace, the connection was yours. In the audit box, the barrel connector, the wall plate, the cable from the wall plate to the modem, ALL homeowner responsibility, and unless you have Cox Complete Care, they will charge you for the repairs.
