Hello mikegrier82,
We want you to remain connected to a plan that works for your needs and budget. I'm sorry to hear you've been facing a disconnect and now seeing an alert on the Cox App with the estimation getting pushed back. We can help investigate this on your behalf. Although we are normally accurate with our times, occasionally our teams run into unexpected issues which forces us to extend the restoral times. When you have a moment, could you email us at Cox.Help@cox.com with your name, complete address, and this bit of information?