Continued outages reimbursement

All you need to do is complain, politely, to a customer service agent. Keep in mind when you contact an agent that it is not their fault you are experiencing problems. Treat them with respect and you'll be surprised at what they'll do for you. Explain to them your problems and tell them you'd like credit for the days/hours you experienced an outage and/or slow speeds and they will credit your account accordingly. You can contact them via phone or through the phone app. Through the app click the "support" icon at bottom right of app then tap "Message us" in top right of screen. Once you start a chat type "Live Agent" and proceed through the prompts to get an agent. 

I have not paid full price for my internet in months due to the unbearably slow speeds. I get a minimum of $30 deducted from my bill each month (still way overpriced for the speeds I get) because my speeds are a joke. I pay for gigabit down and 35Mbps upload. Currently I am getting 10.37Mbps down and a whopping 0.03Mbps up. This is a joke and really ticks me off.