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No, if you search for the T3 errors you can see almost a decade of inability for them to fix it. They will reset your modem, swap out coax, eliminate every splitter, and you can even be the first drop closest to their backend...and you will still get T3 and T4 errors. I suggest we have to get organized because they're obviously not willing to own the problem and fix it.
Today I got kicked from 3 meetings, rebooted 3 times, all with strong up channel and down channel S/N ratios. The moment Google or someone else provides an alternative, I am gone. My entire house is ethernet (no wifi for any computer, laptop or game console and I don't even turn wifi on the iPhones because Cox is either down or worse than AT&T 5g). I have a CCNA in Routing and Switching, so I'm very versed in local troubleshooting.
The sequence of events you described is 100% exactly what I went through around a year ago when I experienced severe packet loss and had to fight Cox for 6 months straight. It wasn't until I got an awesome field supervisor for my area to actually put me on ping plotter to see that there was something going on.
Hopefully with the current lockdown situation it'll soon be enough reason for them to actually check out our nodes.
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