Constant outages
Why am I experiencing at least one outage per day? I know it’s not on my end so I’m wondering what Cox is doing to try and fix this? I work from home and the outages everyday are effecting my work. I...
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only once a day, pishaww, count yourself lucky, I get at least 1 drop per hour..
picture the Monty python's Four Yorkshiremen skit for my reply. I'm trying to be cheerfully about my horrible service and lacking outsourced "tech" support
AAstevens, what kind of modem are you using and when you lose internet, what light/lights are active and what color are they?
older modem, Motorola MB8600, switched to netgear cm1200, after tech visit the cm no longer connects at all, and i re-provisioned back to the still working Motorola after the tech said it was my {NEW} modem, and really no need to replace Motorola.
lights: when operational, are normal, but the downstream is constantly blinking (its not locking all channels)im still expecting that COX will charge me for the call because they decided to run a new feed from the box on the side of the house to the modem (which would mean they did internal work). my service still doesn't work right, and the drops happen at least once an hour, maybe 3 if im very lucky.
i just had another series of drops. so, after the tech visit, everything has been worse. i am 80% sure the issue is the feed to the pole which feeds my house(or realistically based on input from many in the neighborhood, a more widespread issue cox wont acknowledge), but getting in touch with cox is like trying to get in touch with google about any issue, they dont care, or at least prefer to present themselves like that. (proclaiming this "support forum" is user<>user only while providing more of an attempt to help on twitter).
heading to tomobile now to pick up their home internet box as a primary connection, and will drop the COX service to its lowest tier as "backup" if their service remains stable
yeah nah, im done
So, as I tell people ALL the time, the Motorola Modems, with a modem number that starts with MB, isn't a motorola modem, it's a ZOOM modem. Arris back in about 2016 purchased Motorola Mobility from Google, and then Arris started producing the Surfboard line, which IS the old motorola product. They Leased and then sold the name Motorola to Zoom Telephonics, which is now selling THEIR brand of modem under the name Motorola. I would get that netgear out, call in the serial number and the HFC Mac ID, (And you have to make sure it's the mac ID printed on the modem, it's hard sometimes, 8/B 0/D, can sometimes be hard to differentiate, but get it all correct and the netgear should go online. It's a FAR better modem then the zoom.
