Constant outages in RSM
For weeks now we keep having our internet drop out multiple times a day, the Cox website continues to insist that the internet is fine even though it's out cox clearly does not care to fix this, jus...
Forum Discussion
Hi
, I know it's frustrating to have intermittent loss of service. If the website says the service is good then this means that there is not an area outage currently reported. There may however be an individual issue affecting your home. if you have a modem and have not already checked this please make sure the coax cable that leads from the modem to the wall is tight and secure on both ends. Restarting the modem can sometimes also help. If you have already checked this or if you have an ONT please feel free to reach out to us privately so we can take a look at your connection. Our email address is cox.help@cox.com please be sure to include your name, full street address, and a link to the forum post.
Greg
Read the forums - this is a common problem. Cable is fine, modem restarts don't help
Today for example - it's dropped out about 8 times, each for about 5 minutes
I have send an email, I shall eagerly await the non-response telling me to check cables
We look forward to responding to your email after checking the signals for your modem and other equipment in your area. Thank you for confirming the connections are good and that the modem was reset.
Greg
That's like saying traffic on the road or flat tires are common. Doesn't mean they all have the same cause. If you want to troubleshoot with us users, try to answer some of my questions. If not, good luck working with Cox.
