Forum Discussion

Suellen74's avatar
Suellen74
New Contributor
10 months ago

Constant internet outages

As noted by NUMEROUS other customers, the internet outages are constant.   My internet stops at least three times each night between 6 and midnight  and, for some unknown reason, at least twice during the day.   i have upgraded my modem to no avail.   This is a COX problem and I am taking steps to get off their accounts.   I have Tmobile phone service and that is what i have to use to determine if Cox is having an outage.    And Cox never acknowledges an outage but the service goes up and down.   I need to get a gmail email account to replace my cox and get Tmobile internet.   it has to be more consistent than what i have now.

 

  • RobertS1's avatar
    RobertS1
    Moderator
    10 months ago

    Hello Suellen74,  I apologize that you are having issues with your service. We truly value our customers and want you to always feel that way. I want to help make this right. If you would like send me an email at cox.help@cox.com with your full name and address I would love to assist you.