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Deepworker
New Contributor
5 years ago

Constant Internet interruptions in South Louisiana

I have been dealing with this for over a year here.

Running a Netgear CM 1000 modem, Netgear Nighthawk XR500.  

Techs installed new cable from the street to the house and all new cable inside the home.  no splices.  from street connection straight to modem.

Speedtest show fine.  but cannot stream netflix, vudu or Amazon without dropping signal.  Gaming is impossible on Xbox One X.

Tech support just keeps resetting the modem which last about an hour.  Here are the logs since the last reset by cox. Yesterday

Any help is appreciated

 
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Frequency start Value
This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
Starting Frequency
<tabindex=-1>Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 405000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Security Enable BPI+
IP Provisioning Mode Honor MDD IPv4 only
<tabindex=-1>Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR / MER Unerrored Codewords Correctable Codewords Uncorrectable Codewords
1 Locked QAM256 41 405000000 Hz 9.8 dBmV 39.6 dB 3180333983 0 0
2 Locked QAM256 1 681000000 Hz 10.7 dBmV 38.0 dB 3178795057 0 0
3 Locked QAM256 2 687000000 Hz 10.4 dBmV 37.9 dB 3178798654 0 0
4 Locked QAM256 3 693000000 Hz 10.0 dBmV 37.9 dB 3178802354 0 0
5 Locked QAM256 4 699000000 Hz 9.7 dBmV 37.8 dB 3178806155 0 0
6 Locked QAM256 9 729000000 Hz 10.0 dBmV 37.8 dB 3178809691 0 0
7 Locked QAM256 10 735000000 Hz 10.2 dBmV 37.9 dB 3178813487 0 0
8 Locked QAM256 11 741000000 Hz 10.7 dBmV 37.9 dB 3178816474 0 0
9 Locked QAM256 12 747000000 Hz 11.1 dBmV 38.0 dB 3178820858 0 0
10 Locked QAM256 17 777000000 Hz 11.3 dBmV 38.1 dB 3178824887 0 0
11 Locked QAM256 18 783000000 Hz 11.3 dBmV 38.1 dB 3178828633 0 0
12 Locked QAM256 19 789000000 Hz 11.5 dBmV 38.4 dB 3178831982 0 0
13 Locked QAM256 20 795000000 Hz 11.3 dBmV 38.3 dB 3178835469 0 0
14 Locked QAM256 21 801000000 Hz 11.4 dBmV 38.3 dB 3178839845 0 0
15 Locked QAM256 22 807000000 Hz 11.6 dBmV 38.3 dB 3178843281 0 0
16 Locked QAM256 25 825000000 Hz 11.7 dBmV 37.9 dB 3178846520 0 0
17 Locked QAM256 26 831000000 Hz 11.7 dBmV 37.7 dB 3178850612 0 0
18 Locked QAM256 27 837000000 Hz 11.4 dBmV 37.5 dB 3178854395 0 0
19 Locked QAM256 28 843000000 Hz 11.1 dBmV 37.5 dB 3178858050 0 0
20 Locked QAM256 29 849000000 Hz 10.7 dBmV 37.1 dB 3178861804 0 0
21 Locked QAM256 30 855000000 Hz 10.4 dBmV 37.1 dB 3178865425 0 0
22 Locked QAM256 33 357000000 Hz 11.8 dBmV 40.2 dB 3178869247 20 0
23 Locked QAM256 34 363000000 Hz 11.8 dBmV 40.4 dB 3178872867 0 0
24 Locked QAM256 35 369000000 Hz 11.5 dBmV 40.4 dB 3178876236 0 0
25 Locked QAM256 36 375000000 Hz 11.0 dBmV 40.3 dB 3178879987 0 0
26 Locked QAM256 37 381000000 Hz 10.5 dBmV 40.1 dB 3178884035 0 0
27 Locked QAM256 38 387000000 Hz 10.1 dBmV 39.8 dB 3178888107 0 0
28 Locked QAM256 42 411000000 Hz 9.9 dBmV 39.4 dB 3178891602 0 0
29 Locked QAM256 43 417000000 Hz 10.2 dBmV 39.5 dB 3178894197 0 0
30 Locked QAM256 44 423000000 Hz 10.6 dBmV 39.6 dB 3178897787 0 0
31 Locked QAM256 45 429000000 Hz 10.8 dBmV 39.6 dB 3178900512 0 0
32 Locked QAM256 46 435000000 Hz 10.9 dBmV 39.5 dB 3178899940 0 0
<tabindex=-1>Upstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power
1 Locked ATDMA 1 38700000 Hz 35.8 dBmV
2 Locked ATDMA 2 32300000 Hz 35.3 dBmV
3 Locked ATDMA 3 25900000 Hz 35.8 dBmV
4 Locked ATDMA 4 19400000 Hz 34.3 dBmV
5 Not Locked Unknown 0 0 Hz 0.0 dBmV
6 Not Locked Unknown 0 0 Hz 0.0 dBmV
7 Not Locked Unknown 0 0 Hz 0.0 dBmV
8 Not Locked Unknown 0 0 Hz 0.0 dBmV
<tabindex=-1>Downstream OFDM Channels
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power SNR / MER Active Subcarrier Number Range Unerrored Codewords Correctable Codewords Uncorrectable Codewords
1 Locked 0, 1, 2, 3 159 300000000 Hz 14.9 dBmV 41.8 dB 1108 ~ 2987 3149607707 305149003 3
2 Not Locked 0 0 0 Hz 9.5 dBmV 0.0 dB 0 ~ 4095 0 0 0
<tabindex=-1>Upstream OFDMA Channels
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power
1 Not Locked Unknown 0 0 Hz 0 dBmV
2 Not Locked Unknown 0 0 Hz 0 dBmV
Current System Time: Sat Dec 14 08:36:29 2019
System Up Time: 19:26:35
Event Log
Time Priority Description
2019-12-13, 20:18:49 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=3c:37:86:e9:c4:50;CMTS-MAC=34:f8:e7:59:f2:3d;CM-QOS=1.1;CM-VER=3.1;
2019-12-13, 20:18:24 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=3c:37:86:e9:c4:50;CMTS-MAC=34:f8:e7:59:f2:3d;CM-QOS=1.1;CM-VER=3.1;
2019-12-13, 17:30:53 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=3c:37:86:e9:c4:50;CMTS-MAC=34:f8:e7:59:f2:3d;CM-QOS=1.1;CM-VER=3.1;
2019-12-13, 17:30:28 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=3c:37:86:e9:c4:50;CMTS-MAC=34:f8:e7:59:f2:3d;CM-QOS=1.1;CM-VER=3.1;
2019-12-13, 17:29:32 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=3c:37:86:e9:c4:50;CMTS-MAC=34:f8:e7:59:f2:3d;CM-QOS=1.1;CM-VER=3.1;
2019-12-13, 17:29:07 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=3c:37:86:e9:c4:50;CMTS-MAC=34:f8:e7:59:f2:3d;CM-QOS=1.1;CM-VER=3.1;
2019-12-13, 16:44:03 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=3c:37:86:e9:c4:50;CMTS-MAC=34:f8:e7:59:f2:3d;CM-QOS=1.1;CM-VER=3.1;
2019-12-13, 16:43:38 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=3c:37:86:e9:c4:50;CMTS-MAC=34:f8:e7:59:f2:3d;CM-QOS=1.1;CM-VER=3.1;
2019-12-13, 15:09:33 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=3c:37:86:e9:c4:50;CMTS-MAC=34:f8:e7:59:f2:3d;CM-QOS=1.1;CM-VER=3.1;
2019-12-13, 15:09:08 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=3c:37:86:e9:c4:50;CMTS-MAC=34:f8:e7:59:f2:3d;CM-QOS=1.1;CM-VER=3.1;
2019-12-13, 13:10:45 Warning (5) Dynamic Range Window violation
2019-12-13, 13:10:45 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=3c:37:86:e9:c4:50;CMTS-MAC=34:f8:e7:59:f2:3d;CM-QOS=1.1;CM-VER=3.1;
2019-12-13, 13:10:44 Warning (5) Dynamic Range Window violation
2019-12-13, 13:10:44 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=3c:37:86:e9:c4:50;CMTS-MAC=34:f8:e7:59:f2:3d;CM-QOS=1.1;CM-VER=3.1;
2019-12-13, 13:10:44 Warning (5) Dynamic Range Window violation
2019-12-13, 13:10:44 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=3c:37:86:e9:c4:50;CMTS-MAC=34:f8:e7:59:f2:3d;CM-QOS=1.1;CM-VER=3.1;
2019-12-13, 13:10:44 Warning (5) Dynamic Range Window violation
2019-12-13, 13:10:44 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=3c:37:86:e9:c4:50;CMTS-MAC=34:f8:e7:59:f2:3d;CM-QOS=1.1;CM-VER=3.1;
2019-12-13, 13:10:44 Warning (5) Dynamic Range Window violation
2019-12-13, 13:10:44 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=3c:37:86:e9:c4:50;CMTS-MAC=34:f8:e7:59:f2:3d;CM-QOS=1.1;CM-VER=3.1;
2019-12-13, 13:10:44 Warning (5) Dynamic Range Window violation
2019-12-13, 13:10:44 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=3c:37:86:e9:c4:50;CMTS-MAC=34:f8:e7:59:f2:3d;CM-QOS=1.1;CM-VER=3.1;
2019-12-13, 13:10:39 Notice (6) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=3c:37:86:e9:c4:50;CMTS-MAC=34:f8:e7:59:f2:3d;CM-QOS=1.1;CM-VER=3.1;
2019-12-13, 13:10:34 Notice (6) TLV-11 - unrecognized OID;CM-MAC=3c:37:86:e9:c4:50;CMTS-MAC=34:f8:e7:59:f2:3d;CM-QOS=1.1;CM-VER=3.1;
2019-12-13, 13:10:34 Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=3c:37:86:e9:c4:50;CMTS-MAC=34:f8:e7:59:f2:3d;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv4
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=3c:37:86:e9:c4:50;CMTS-MAC=34:f8:e7:59:f2:3d;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=3c:37:86:e9:c4:50;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2019-12-13, 13:09:32 Critical (3) Resetting the cable modem due to docsDevResetNow
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=3c:37:86:e9:c4:50;CMTS-MAC=34:f8:e7:59:f2:3d;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=3c:37:86:e9:c4:50;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2019-12-13, 10:40:25 Critical (3) Resetting the cable modem due to docsDevResetNow
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