I had a tech out tonight who replaced a couple connectors in my home, which has already been done 5 times by other techs. He then said he ran tests out to the first hop (node in my neighborhood) and found severe upstream packet loss issues. Even though he found issues with the node, he is not authorized to have a team come and look at the node; instead theyre scheduling more techs to visit my home to replace my lines AGAIN. This will be the 6th line change from Cox's tech's even when they know the problem is street level. Hell I'd just assume the Las Vegas market is doomed because of Cox. I don't really expect this issue to be resolved, just like I didnt expect it 2 months ago, last month etc.
This is what we're dealing with.
That is literally the definition of insanity.
