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khpatel's avatar
khpatel
New Contributor
5 years ago

Constant cox internet outage - disconnects 20-30 times a day lasting from 30 sec to 1 min

Constant cox internet outage - disconnects 20-30 times a day lasting from 30 sec to 1 min 2 time tech visited and did something to the cable that's coming in but no help.  issue is still same, ev...
kyros
tiffany
khpatel's avatar
khpatel
New Contributor

Ok thanks for update and as I mentioned before tech came 2 times and didn’t do anything. 

now I had signed up for cox complete care, so looks like scam anyway that I have to pay them to fix cables or box on the street.

ChrisL's avatar
ChrisL
Former Moderator
5 years ago
There's no charge for repairs made outside of the home. Cox Complete Care is offered for customer that wish for inside wiring issues to be covered during service visits.

-Chris