I found this tidbit about the Sync Module and WiFi connections.
Certain older versions of firmware had issues connecting to networks with special characters or multiple spaces in a row. This was resolved in newer versions of firmware. If you do have special characters and your Sync Module serial number is less than 2xx-200-000, you may need to temporarily change your SSID and password to only letters/numbers and try the setup procedure again. Once your system is online, your Sync Module will be automatically updated to the latest firmware version. If you do not have special characters or if changing them does not resolve your issue, please use the Get Help link to contact customer service.
Do you use VPN on your mobile device? If so, please disable VPN and proceed with setup. You can enable your VPN after you complete setup.
