Connection issues
We upgraded to Panoramic wifi a few months ago and started having connection issues for the last month where our connection drops but connects again in a few minutes. It's very frustrating when this ...
Forum Discussion
Hi @Hello_SunShine
When trying to stream with multiple devices it is important that you are using the correct band and that you are not crowding any particular band with too many devices. If you have not downloaded the Cox Panoramic Wifi App, I recommend downloading it www.cox.com/.../cox-panoramic-wifi-app-features.html. You can use it to see which devices are on which band. If you are streaming on the 2.4GHZ band it could be an issue if there are too many other devices competing with it and you may need to move it to the 5GHz band if that one isn't as crowded (or vice versa). The 5GHz band has shorter wavelengths and higher frequency meaning that it is not good for long-range connections. The 2.4GHz band has slower speeds but a longer wavelength making it more stable at longer distances.
Ben S.
Cox Support Forums Moderator
When trying to stream with multiple devices it is important that you are using the correct band and that you are not crowding any particular band with too many devices. If you have not downloaded the Cox Panoramic Wifi App, I recommend downloading it www.cox.com/.../cox-panoramic-wifi-app-features.html. You can use it to see which devices are on which band. If you are streaming on the 2.4GHZ band it could be an issue if there are too many other devices competing with it and you may need to move it to the 5GHz band if that one isn't as crowded (or vice versa). The 5GHz band has shorter wavelengths and higher frequency meaning that it is not good for long-range connections. The 2.4GHz band has slower speeds but a longer wavelength making it more stable at longer distances.
Ben S.
Cox Support Forums Moderator
