Forum Discussion

SR1951's avatar
SR1951
New Contributor
4 years ago

Compatible Netgear X4S modem

Is this compatible with all Cox plans?  It was working for several months and then all of a sudden it stopped working.  I was online chat for several hours and they never said what they thought the problem was--never mentioned if it was not compatible with our plan which did change. 

9 Replies

    • SR1951's avatar
      SR1951
      New Contributor

      It was compatible when we bought it  (Model C7800) and worked fine until I changed plans--would that effect it?

      • Bruce's avatar
        Bruce
        Honored Contributor III

        The Netgear C7800 is compatible with up to gigabit speeds...so, yes, all plans.

        Log into your Cox account to Reset your modem.

  • The Netgear C7800 is on our list of compatible modems and is rated for use up to our Gigablast Tier of internet service. It is a DOCSIS 3.1 Dual Band WiFi Modem with 32x8 channel bonding.
    • SR1951's avatar
      SR1951
      New Contributor

      After several hours with Cox troubleshooting and them not figuring out what was wrong or how to fix it., I decided before I went and got a new modem/router, I would do a factory reset  AND IT WORKED!!  And it was a surprisingly easy process.  And I'm just a mere mortal woman!!