Click to cancel
So I have asked moderators this question several times and all I got was silence, so now I am making a formal post on the question. Why is Cox suing the FTC to stop the Click to Cancel ruling? Beside...
Forum Discussion
Cox sure does make it difficult to cancel. You have to speak to someone and even after you tell them you want to cancel, they still try to hem haw/slow walk it. Even after they asked me why, they still kept making other different comments. They couldn’t offer me any discounts because apparently I was already getting the best deal. This hem haw was after 1 agent disconnected and the other ignored me when I told them what I needed help with. Of course after all of that, I didn’t get any feedback link like a person normally would if a “problem” was solved.
This is why Cox is going downhill. Cox makes it difficult for customers to deal with. This isn’t the first time and their prices are not competitive. I will be getting new service for $47.76 with higher speed and unlimited data.
Really Cox? Add’l $50 for unlimited data. See ya!!
Hello, and happy New Year, FilbillyRayRay. We hate to see you leave us and I'm sorry you were offended that our agents tried to convince you to stay. If we can assist you in any way, please reach out to us on Twitter at, https://twitter.com/CoxHelp, visit us on Facebook at https://www.facebook.com/coxcommunications, or email us at Cox.Help@cox.com. Thank you for the time you allowed us to be your service provider.
Heather, do you have any comment on op?
