Forum Discussion

ggannon2's avatar
ggannon2
New Contributor
2 months ago

Chronic internet service drops

My internet has been dropping constantly for a few weeks. Techs came out two separate occasions

only to say, "everything looks good on our end." They switched a modem just in case, but the problem persists.

I took the advice of the techs and replaced my 12 month old router with a Asus RT-AX88U Pro which is way too much for my needs and I replaced their modem with a Coda56 modem, guess what. More of the exact same! I am so angry I work from home and every drop off costs me a disconnected phone call and a minute to reconnect, only for a drop to happen seconds later.

I am here begging for a resolution, the chat and call agents cannot help, I need to run this up the flag pole please!

connection loss

1 Reply

  • ColleenD's avatar
    ColleenD
    Moderator
    2 months ago

    ggannon2 

    I know how frustrating it can be when you have tried everything you can think of and still have trouble. I work from home too so I understand how important it is to be reliably connected. I was able to locate your account using your forums credentials and our system is detecting an upstream signal issue. It sounds like you have completed all of the troubleshooting requested of you between chat and calling. My next best course of action will be setting up a visit for you. I secured the first available appointment, which you can see and manage by signing into the Cox app.  If you would like to discuss this in more detail, or need to reschedule please email cox.help@cox.com with your full name, complete street address and a link to this post.  You can also reach us on Twitter/X at @CoxHelp,or visit us on Facebook.