Chat assist is horrible!
I had to use chat assist during non business hours to try and fix a billing issue. The first live chat agent got all my information and never came back. That was over 30 minutes of letting them chat ...
Forum Discussion
Been there! Done that! No help from anyone at Cox! Long time residential customer who is extremely disappointed!!
I'm sorry you've not received the support you've needed. Our team is happy to help you via email. Please send an email to cox.help@cox.com
Thank you.
