Chat assist is horrible!
I had to use chat assist during non business hours to try and fix a billing issue. The first live chat agent got all my information and never came back. That was over 30 minutes of letting them chat ...
Forum Discussion
The chat assist people are of ZERO help! They use incorrect standardized templates to answer questions and then their responses make absolutely NO sense! Upon their erroneous responses,they will automatically disconnect the chat! PLUS, then they have the nerve to say they, “they resolved the issue!”😳, which they definitely did NOT! They won’t even transfer you to a team in the United States despite REPEATED requests to do so! They clearly had zero / very poor training and have no understanding of how to properly help! It is beyond frustrating for the customer trying to get some assistance! The representative NI**bleep**A was a classic example of ALL OF THIS! He or she needs extensive re-training or else needs to eliminated -lose their job immediately! THIS CHAT ASSISTANCE NEEDS TO BE FIXED ASAP!!
Hello, the purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need for someone to look into your account personally for assistance. We can definitely assist you with this. Please reach us on (X) formally known as Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com anytime for assistance. We are always happy to help.
